ExperienceTop 10 Questions to Ask a Vendor
- Does the vendor have a proven track record?
- Is the vendor trusted by leading corporations?
- Is the solution easy to use?
- Have the vendor's clients had positive experiences with audits?
- Does the vendor's product meet all the regulatory compliance requirements for your industry - and is the product continually updated to ensure that this will continue?
- Does the vendor have a one-size-fits-all policy, or will it work with you to find an affordable solution that's right for your business?
- Is implementation non-disruptive?
- Does third-party research support the vendor's claims?
- Is the vendor forward-thinking with a business continuity and disaster recovery system in place?
- Does the vendor deliver a COMPLETE email management solution?
1) Does the vendor have a proven track record?
Knowing the answer to this question lets you know not only the amount of experience the vendor has with email archiving and email compliance, but also if the vendor could potentially be an unknown entity recently entering (and perhaps soon exiting) the industry.
Not to worry with LiveOffice. The company was founded in 1998. Leveraging its relationship with thousands of financial service organizations and its email hosting experience, LiveOffice developed AdvisorMail in 2001. AdvisorMail has worked with thousands of companies to satisfy their email hosting, email archiving, and email compliance needs.
LiveOffice has more than doubled its size over the past year, is further growing its AdvisorMail division, and is continually enhancing and expanding its product offerings.
2) Is the vendor trusted by leading corporations?
AdvisorMail manages thousands of accounts, with a total of hundreds of thousands of email addresses. AdvisorMail is the leader in the field and manages a few to as many as 20,000 email addresses per account.
AdvisorMail is currently installed in 65% of the nation's top financial Broker/Dealers, as well as hundreds of independent companies with fewer than 15 email addresses each. If it can handle the toughest message compliance arena, AdvisorMail absolutely can manage your firm's electronic message compliance needs.
AdvisorMail meets requirements as set forth by the Sarbanes-Oxley Act, HIPAA, Gramm-Leach-Bliley Act, FINRA, NYSE, SEC and the FRCP.
3) Is the solution easy to use?
Let's face it, email archiving and email compliance requirements are probably not everyday, top-of-mind endeavors for your organization. Nevertheless, the law demands that companies be compliant with specific regulations, so choose a vendor that will make email compliance easier for you.
LiveOffice's AdvisorMail IS email compliance made easy. Learn more about easy implementation and use.
4) Have the vendor's clients had positive experiences with audits?
Clients of AdvisorMail have been through over 2,500 combined audits without ever receiving a fine from their regulatory body!
Based on client feedback, we've found that the use of technology solutions are increasing and auditors are becoming more familiar with them.
AdvisorMail clients have produced requested communications quickly (on-schedule), setting a good tone for the entire audit.
5) Does the vendor's product meet all the regulatory compliance requirements for your industry - and is the product continually updated to ensure that this will continue?
AdvisorMail meets all the electronic compliance requirements as set forth by the Sarbanes-Oxley Act, HIPAA, Gramm-Leach-Bliley Act, FINRA, NYSE, SEC and the FRCP. We can customize a system for you to meet any or all of the compliance situations facing your business.
LiveOffice's AdvisorMail is a leading technology firm and updates are a priority and ongoing. Our Product Management team closely follows the changing regulatory scene to ensure that new enhancements are released several times a year.
6) Does the vendor have a one-size-fits-all policy, or will it work with you to find an affordable solution that's right for your business?
The AdvisorMail solution is the highest rated in proven performance and scalability. No matter how many emails and instant messages your business deals with on a daily basis (from a handful to thousands), we have an email archiving and email retrieval solution that fits your needs.
For example, AdvisorMail Lite is packaged and priced specifically for companies with 1 to 14 email addresses, while the original AdvisorMail system easily handles tens of thousands of individual email addresses. Call today to get more information about customizing a solution that's right for you.
7) Is implementation non-disruptive?
AdvisorMail has a proven track record of successful deployments. The implementation process, which leverages the best practices of hundreds of customized implementations, is usually completed in less than a week. There is no hardware or software to install - everything is web-based. Each person continues to use the same email address as before implementation. The whole process is transparent, leading to no disruption to the daily business activities of your office or dispersed field sales force.
Of course, full training and ongoing email support is included as well. And we can offer industry-specific compliance training for your corporate staff and/or field offices.
8) Does third-party research support the vendor's claims?
Independent research reports AdvisorMail has the strongest current offering on the market. A third-party research firm also found that AdvisorMail is easy to use, is the highest rated in proven scalability and performance, and won more new customers than any other firm in the past 12 months!
In addition, AdvisorMail's top-tier hardened, secure environment is verified by third-party security audits annually.
9) Is the vendor forward-thinking with a business continuity and disaster recovery system in place?
You're covered with AdvisorMail's built-in business continuity and disaster recovery options. We were tested in this area with Hurricane Katrina in 2005 and our clients were pleased with the results of their email security. We offer multiple, geographically-dispersed, Tier-4 data centers and triple data redundancy of your electronic records. AdvisorMail's 24x7 business continuity solution allows uninterrupted access to the email archive. Every night, our Data-Synch solution reconciles email addresses maintained by a corporate office with those captured by AdvisorMail. These database synchronization capabilities can lead to reduced administrative overhead for your firm.
Furthermore, we have an exclusive partnership with Secure Computing, the global leader in messaging security, giving you industry-leading spam and virus protection.
10) Does the vendor deliver a COMPLETE email management solution?
AdvisorMail is a complete email and IM monitoring, email archiving and email retrieval system, enabling you to easily and affordably implement an electronic compliance solution that meets all the message archiving & compliance requirements facing your company.
AdvisorMail is customizable to meet YOUR needs. We cover ALL of these electronic message issues for a complete email and IM management solution - one that's flexible and easy to use, so you can stop worrying about upcoming audits and get back to focusing on your business: